Privacy Policy

Kirk O’The Lochs is a restaurant based in Station Road, Tarbet, Arrochar, G83 7DA

Kirk O’The Lochs is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.

How do we collect information from you?

We collect information from you:

  • When you make a booking

  • When you visit the restaurant

  • When you make an enquiry

  • When you sign up for marketing emails

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We collect this information so we can fulfil your booking request and you may dine at our venue.

When you make a booking:

Kirk O’The Lochs collects information such as:

  • Title

  • Name

  • E-mail address (used for booking confirmation and post-dining feedback emails)

  • Billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)

  • Telephone number

  • Company name

  • Dietary requests

  • Marketing preferences (whether you opt-in or opt-out)

When you dine at Kirk O’The Lochs:

  • Marketing responses (where applicable)

  • Survey responses

  • Current and past restaurant reservation details

When you access our site:

There is “Device Information” about your computer hardware and software that is automatically collected by Kirk O’The Lochs. This information can include:

  • Device type (e.g. mobile, computer, laptop, tablet)

  • Cookies

  • Operating system

  • IP address

  • Browser type

  • Browser information (e.g., type, language, and history)

  • Domain names

  • Access times

  • Settings

  • Referring website addresses

  • Other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

Careers:

You may submit your CV if you’re interested in working for us. This information may include:

  • Personal details

  • Employment details

  • Education

  • Salary history

  • Other relevant details
    We will use this information to assess your application and may keep it for future reference. Please contact us if you would like us to remove your records.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • Sending service emails (booking confirmation and post-dining feedback).

  • Improving our products and services.

  • Sending marketing communications if you have opted in to receive them.

  • Customising the website according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf, such as online booking providers, third-party payment processors, and other third parties to provide our services and fulfil your requests.

How and where do we store data?

We only keep your personal data for as long as we need to (up to 5 years) to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with relevant information. We may also use external information sources to enhance this process.

Your choices

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us at contact@kirkothelochs.com.

You have the right to request a copy of the personal information that Kirk O’The Lochs holds about you and have any inaccuracies corrected. Any such requests should be made to contact@kirkothelochs.com.

You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it.

Security

Data security is very important to us, and we have taken suitable measures to safeguard and secure data collected through our site.

Use of ‘cookies’

Like many other websites, we use cookies to help personalise your online experience. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.

What happens if our business changes hands?

We may expand or reduce our business, which may involve the transfer of control of all or part of our business. Any personal data you have provided will be transferred where relevant, under the terms of this Privacy Policy.

In the event of a transfer, you will not be contacted in advance or given the choice to have your data deleted or withheld.

Changes to this statement

Kirk O’The Lochs may occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement to stay informed on how we protect your information.

For more information, please contact us at: contact@kirkothelochs.com